Frequently Asked Questions (FAQs)
1. What is your return and exchange policy?
We offer a 7-day return and exchange policy.
2. Can I open the parcel before payment?
No, our courier service does not allow parcels to be opened before payment. Additionally, since our products are bulky and properly packed, checking them before payment is not possible. However, we offer a 7-day return and exchange policy for your convenience.
3. What is the material of the rug? Is it too thin? Will it slip?
Our rugs are made of diamond velvet, which is anti-slip, washable, and imported.
- They have a velvety feel with a rubber backing to prevent slipping.
- The rug thickness is 7mm.
4. What is the material of the doormat? Is it water-absorbing?
Doormats are made of soft flannel/velvet with memory foam. They are anti-slip, water-absorbing, washable, and imported.
5. Do fur doormats absorb water?
No, fur doormats are not water-absorbing.
6. What is the material of the paintings? Are they handmade?
Yes, our paintings are hand-painted on canvas using oil paint. They come framed and ready to hang.
7. What is your delivery time? What if my order contains a painting?
- Standard delivery time: 2-4 working days.
- Orders containing paintings require an additional 2 days for processing.
- Delivery may take longer due to weather conditions or courier-related technical issues.
8. Do you deliver to Azad Kashmir?
Yes, we deliver all across Pakistan.
9. What is the exchange process?
To exchange a product:
- Send the item back to our warehouse address.
- We will dispatch the replacement item.
- If there is a price difference, it will be paid at the time of delivery.
10. How can I return a parcel? Will I receive a full refund?
If you are not satisfied with your order, you can return it to our address. Refunds are processed via online bank transfer.
Note: The return policy only applies to full-priced products.
11. What is the standard rug size for my lounge?
The size depends on the area you want to cover:
- 5x7ft or 6x9ft is suitable for a TV lounge.
- For a larger area, our biggest size is 9.8x13ft.
12. What is the standard rug size for a bedroom?
- 4x5ft or 5x7ft is usually suitable for a bedroom.
- The size depends on the space you want to cover.
13. Can you help me choose a rug color that matches my sofa?
Yes! Send us a message on Facebook or Instagram, and we can suggest matching themes from our collection based on your sofa.
14. Do you offer international delivery?
Yes, we currently deliver to UAE, Oman, and Pakistan.
15. What is the size of the bathrobe?
Our bathrobe is free-size for adults.
16. Do you have a physical store I can visit?
No, we do not have an outlet. We are currently selling online only.
17. How can I ensure the quality of your products?
- You can order one item to check the quality before purchasing more.
- You can also read our customer reviews for reassurance.
18. Are there any hidden taxes when paying via bank transfer or credit card?
- No, there are no hidden taxes for bank transfers.
- However, banks may charge additional fees for credit card payments.
- We only receive the amount mentioned at checkout; any extra charges are imposed by the bank.
19. What are your delivery charges?
- Free delivery on orders above Rs. 999.
20. Will my order be dispatched on the same day I place it?
- Orders placed before 5 PM are dispatched on the same day.
- Orders placed after 5 PM are dispatched on the next working day.